Returns & Refunds

01 / THE DETAILS

Start a return request

Email contact@archerprasanta.com within 7 days of receiving your product. Include the order reference, product name, reason and useful photographs. Wait for return instructions before sending a parcel to the studio.

This request window does not cut off a legal remedy for a defect or other issue that comes to light later.

02 / THE DETAILS

Faulty, damaged or incorrect products

Tell us if an item is faulty, damaged, incomplete, different from what you ordered or materially different from its description. We will investigate and provide the remedy required by the circumstances and applicable law.

Opening packaging to discover a fault, a sale price or a “non-returnable” label does not automatically remove your legal rights. Reasonable evidence helps us investigate; an unboxing video is not mandatory.

03 / THE DETAILS

Unused products and change of mind

If you simply change your mind, ask whether that product is eligible for an unused return. Keep it unused and uninstalled, with its original packaging, labels, seals and accessories. Eligibility and any return cost must be clearly stated before purchase.

Do not assume an opened chemical, used item or specially arranged product is eligible for a change-of-mind return. These conditions are separate from a valid claim about a faulty or incorrect item.

04 / THE DETAILS

Cancelling an order

Contact us as soon as possible if you want to cancel. The available steps depend on whether the order has already been prepared or dispatched. We will explain the situation and any lawful, previously disclosed terms.

We do not use an undisclosed or one-sided cancellation penalty to avoid a refund that is due.

05 / THE DETAILS

Sending an item back

We will confirm the return address, packing instructions and who is responsible for the return delivery cost, taking the reason for return into account. Pack the item safely and keep proof of dispatch.

We may inspect the returned item to understand the problem. Inspection is not a reason to reject every claim. Do not post hazardous or leaking products without agreed handling instructions.

06 / THE DETAILS

How refunds are handled

When a refund is approved, we will explain the amount, method and expected processing time. A refund will normally go back through the original payment method, or another method agreed with you where necessary.

Approved refunds must be processed within a reasonable period and applicable legal requirements. Banks and payment providers may take additional time to show the credit. Ask us for a reference if it has not arrived. We will not force store credit where a monetary refund is due.

07 / THE DETAILS

Warranty and later faults

Any manufacturer warranty is subject to the actual terms supplied with the product. We do not promise the same warranty period for every item. Warranty terms do not replace rights that you have against the seller under applicable law.

08 / THE DETAILS

Workshop advances are handled separately

The workshop advance depends on the value of the agreed job. If you cancel after paying an advance, we deduct the cost of authorised work already completed and refund the remaining advance. If no authorised work has been completed, the advance is refunded in full.

We will explain the calculation. Read Workshop Service Terms for the full arrangement.

• Workshop Service Terms