Shipping & Delivery

01 / THE DETAILS

Where we deliver

We offer delivery across India, subject to serviceability for your PIN code and the product involved. Some products or remote locations may need a different arrangement. International delivery is not included in this policy.

02 / THE DETAILS

Dispatch and delivery are different

Please allow a minimum of 1–2 days for dispatch preparation. This is not a promise of delivery in 1–2 days. Stock, order checks, holidays, product handling and courier availability can affect dispatch.

Delivery time starts after dispatch and depends on the destination and carrier. We will explain a material delay and discuss available options. Any specific committed date for your order should be confirmed separately.

03 / THE DETAILS

Delivery charges

Applicable delivery charges should be shown before payment. Free delivery applies only when it is expressly offered for that order. We will not add a new charge after payment without explaining it and obtaining agreement.

04 / THE DETAILS

Address and contact details

Give a complete address, PIN code and a reachable mobile number. Contact us quickly if something is incorrect; an address may be difficult to change after dispatch.

If a parcel comes back, we will discuss why and what happens next. Any reasonable additional delivery cost should be explained and agreed; a failed delivery does not automatically remove refund rights.

05 / THE DETAILS

Tracking a parcel

We will share tracking details when they are available from the carrier. Tracking updates may take time to appear. If a parcel is marked delivered but you have not received it, contact us so we can investigate with the carrier.

06 / THE DETAILS

Damaged, wrong or missing items

Keep the item and packaging if it is safe to do so, and send the order reference with a clear description of the issue. Photos can help. An unboxing video is not a compulsory condition for considering a genuine claim.

Do not use a leaking chemical, visibly unsafe item or product that appears compromised. Ask us for safe return or disposal instructions. Read our Returns & Refunds page for the next steps.

• Returns & Refunds

07 / THE DETAILS

When delivery is delayed

Please contact us if the expected delivery date has passed. We will investigate and explain a reasonable next step, including replacement or refund where appropriate under applicable law. A courier problem does not mean we can ignore a customer complaint.

08 / THE DETAILS

Studio collection and motorcycle transport

Collection from the studio is available only when agreed for your order. Motorcycle pickup, transport and return are separate workshop arrangements; they are not included in a store delivery charge unless stated in writing.