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EXPLORE STORE ↗Reach the studio
Use contact@archerprasanta.com for store orders, workshop issues, privacy requests and complaints. For a new motorcycle enquiry or brand proposal, you can also use the Contact page.
Our studio contact details are at the end of this guide. Please do not post private account, payment or vehicle documents in public comments.
What to include
- Your name and a way to contact you.
- The order, invoice or workshop job reference, if available.
- The relevant date and a short description of what happened.
- Useful photos or messages and the outcome you want.
- Never include a banking password, payment PIN, full card security details or OTP.
Formal complaints
Mark your message “Complaint” so it can be routed for review. For e-commerce grievances, the applicable rules require acknowledgement within 48 hours and redress within one month of receipt. We will keep a record and explain the next steps.
Draft note: the named grievance officer and designation are pending legal review. The support address above remains a contact route; it is not a substitute for publishing the required officer details.
Order or payment questions
If payment status is unclear, send the order reference and payment transaction reference. Please do not make the same payment again simply because a confirmation is delayed. We will help trace its status.
For delivery, damage or return questions, follow the relevant guide so we can collect the right information.
Workshop questions
Refer to the estimate, agreed scope and most recent approval when asking about a job. Tell us which motorcycle and concern you mean. An enquiry or unconfirmed appointment request is not a confirmed booking.
For colour changes or alterations, include the proposed scope and relevant RTO information; do not assume that a project shown online is approved for your motorcycle.
Privacy and account requests
Tell us whether you want an error corrected, information about use of your data or help with deletion. We may need to verify that you are the account holder before sharing or changing private information.
If you need outside help
You can approach the National Consumer Helpline or a competent consumer commission or other authority where applicable. Our internal complaint process does not require you to give up these rights.
Keep copies of invoices, approvals and the relevant conversation. They can help explain the issue clearly.
QUESTIONS ABOUT THIS GUIDE?
ARCHER PRASANTA
Customer Support
Master Colony, Nayekhir, Indpur, Bankura, West Bengal 722136, Indiacontact@archerprasanta.com+91 90911 37098Find the studio on Google Maps ↗