Privacy Policy

01 / THE DETAILS

Who this policy covers

ARCHER PRASANTA is a motorcycle workshop and online store in Bankura, West Bengal, India. This policy covers our website, customer account, workshop enquiries, online orders, brand enquiries and support conversations.

A payment provider, courier or social platform may also handle information under its own privacy policy. Our contact details are at the end of this page.

02 / THE DETAILS

Information you share

Depending on what you ask us to do, we may need the following information:

• Your name, email address, mobile number and messages.
• Order details, billing and shipping addresses, payment status and transaction references.
• Motorcycle model, registration details, reported faults, service history, estimates, approvals and relevant photographs.
• Account details, appointment requests and files you upload.
• For a brand enquiry: company details, the campaign brief, budget range and proposed dates.

03 / THE DETAILS

Information from using the website

Our website and hosting services may record technical information such as an IP address, browser, device, requested page and time of access. This helps the site work and helps us investigate faults or misuse.

Login and shopping features use cookies or similar storage. Enquiry forms may use a short-lived code based on a network address to limit repeated submissions. See the Cookie Policy for more detail.

• Read the Cookie Policy

04 / THE DETAILS

Why we use information

• Reply to enquiries and arrange appointments.
• Process orders, payments, delivery, returns and support.
• Prepare estimates, record approvals and carry out workshop work.
• Maintain accounts, invoices and records we need for business or legal reasons.
• Consider partnership proposals and manage an agreed campaign.
• Protect accounts, prevent misuse and resolve complaints.

05 / THE DETAILS

Payments and sensitive details

Use only the payment methods offered through our checkout or an agreed official payment channel. Payment providers handle the payment information required by their services. We may receive a payment status, transaction reference and details needed to match it to an order or job.

Never send us a card PIN, banking password or OTP. A screenshot is not a substitute for a verified payment status.

06 / THE DETAILS

Who may receive information

Relevant information may be accessed by authorised staff and providers that help with hosting, email, payments, delivery, accounting or support. A courier, for example, needs delivery and contact details. We may also disclose information where law, a valid legal request or a fraud investigation requires it.

Some providers may process information outside India. Access and sharing should be limited to the purpose involved. We do not make your account or private workshop records public.

07 / THE DETAILS

Workshop photos and external services

Photos used to assess a job or record its progress are different from photos used for public promotion. We will seek separate permission before using identifiable customer material for promotional content. You can ask about how a particular image is being used.

YouTube, Instagram, WhatsApp, maps and other external services have their own privacy practices. Opening their links or loading their embedded content may send information to those services.

08 / THE DETAILS

How long information is kept

We keep information for as long as it is reasonably needed for the job, order, account, support request, legal records or a dispute. The period depends on the type of record and the laws that apply.

A deletion request may not remove records we must lawfully retain. Backup copies may take longer to disappear as backup cycles run. We will explain relevant limits when responding to a request.

09 / THE DETAILS

Your privacy choices

Email us to request access to information about you, correct an error, ask for a copy or request deletion. You can also ask to stop promotional messages. Where we rely on your consent, you can ask to withdraw it.

We may need proportionate information to verify your identity. A request is handled subject to applicable law and other people’s rights. Withdrawing permission may mean we can no longer provide the feature that needs it; it does not undo lawful earlier processing.

10 / THE DETAILS

Security and account use

We take reasonable steps to protect information, but no online system is completely secure. Use a strong password, keep login details private and tell us promptly if you suspect account misuse.

Our purchasing and workshop arrangements are intended for adults able to enter an agreement. A parent or guardian can contact us if a child has provided information that should be removed.

11 / THE DETAILS

Questions and updates

Contact us if something in this policy is unclear or if you have a privacy concern. We may update the policy as our services or legal requirements change. The review date shown above identifies this version.

A later update does not remove rights you already have for an earlier order or agreed service.